Methods of payment

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Requirements

  • A peoplefone Account (Registration)
  • Master-Card, Visa, PayPal, PostFinance / E-Finance, E-Banking


General Informations for PREPAID

Load prepaid credits - no contractual obligations
With peoplefone you have no contractual bond. You open a peoplefone account free of charge and upload prepaid credits to your account. The payments are thus prepaid in advance. Each time you are under a certain credit limit, you will receive a reminder that you can recharge credit. You can set the credit limit under «Login» «Profile» «More settings». Your billing and balance is available online at any time. You will find in your peoplefone account a detailed call history, payment history with receipt and your balance.

Prepaid Methods of Payment
To load your account, go to your Login → Customer account → Payments → Buy Credit and choose from one of the possible payment methods.

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Master-Card
Automatic payment method takes a maximum of 5 minutes. We only accept Swiss credit cards
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Visa
Automatic payment method takes a maximum of 5 minutes. We only accept Swiss credit cards
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PayPal
Automatic payment method takes a maximum of 5 minutes. Please use the link in the peoplefone account
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PostFinance E-Finance / Card
Automatic payment method takes a maximum of 5 minutes. You can directly click the yellow postfinance card or postfinance-online.
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E-Banking
Please go to the online banking of your bank and enter the reference number, which you find on the online deposit slip. With the reference number, the referral to your peoplefone account will only take 2-3 working days.
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PREPAID

Buy Credit

Login → Customer Account→ Payments→ Buy Credit

  • You can charge credit online anytime on your peoplefone account «Login» «Payments» «Buy Credit» with credit card, paypal, e-banking or Postfinance. The payment with credit card is automatic and takes a few minutes. Payment with E-banking have to be done manually and it will be charged as soon as we get the credit on the peoplefone bank account. This can take 3-4 working days.

  • Follow the steps in the peoplefone account.

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  • Select an amount, and then click «Add to Cart»

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  • Select the payment method, in this example E-Banking and then click on «Continue»

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  • Invoice which you have to pay through the e-banking of your bank.

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ATTENTION: Please use the reference number, which is personalized to your account, for your deposit. Also standing orders are now possible.

Credit Notification

Login → Customer Account→ Profile → Other settings → Automatic Notifications 

  • You can see your balance at any time online in your peoplefone account. To recharge in time, you can select an amount for the notification under «Profile» «Other settings». If this amount is fallen below, you will automatically receive an e-mail with the current balance and the note for charging. You can also disable this feature at any time.


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Call costs and histories

Login → Customer Account→ Call History  

  • In the call history, the incoming and outgoing calls are displayed for ten days. After this, only the calls made (cost-causing calls) are displayed in the call history. 
  • You have the possibility to export an Excel with the calls made, with all costs incurred

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POSTPAID

Invoice by E-Mail for Business Customers

Website → Business Customers→ Rates / Prices→ Business POSTPAID Contract

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If your company has telephone costs > CHF 200.- / month, you can also choose the POSTPAID solution with the following premises:

  • Peoplefone business contract with company register statement and 3-month notice period
  • Transfer of a payment guarantee (deposit) of min. Two-month telephony turnover (at least CHF 400.-) at the conclusion of the contract or LSV-charging authorization.
  • Each month, you will receive an email with the invoice in PDF format and a call history of the past month. Attention: We do not send a paper bill.
  • The payment period is 20 days. If you are late, you will receive e-mail alerts. After the 3rd reminder, you will be charged CHF 50.- reminder.


Business POSTPAID Contract Download DE Download FR
Debit Authorization LSV Download DE Download FR


Automatic Payment

Configuration

Login → Customer Account → Automatic Payments

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  • To extend your subscription, you can now activate the «With Actual Credit» or «With Credit Card» function. If sufficient credit is in the account, the necessary amount is automatically debited.

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