Configuration emergency call

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Requirement

Generall Informationen

To ensure the correct routing of emergency numbers, a verified address must be stored in the system. The addresses are verified using Swiss Post's Swiss Roads Directory. Foreign numbers are assigned to a Swiss address by default, but are not taken into account in emergency routing.

You must do the following:

  • Create contact for each location (where is the contact, location, person physically)
  • Assign contact to the SIP line or the peoplefone HOSTED user (emergency call outbound routing)
  • Store contact in the number block (identification of the location for the SIP line and peoplefone HOSTED user / display for the emergency call center)

ATTENTION: Emergency routing can only be ensured within the respective country!

Contacts - Locations

If you own several locations, then you have the option of depositing a contact for each location.

Customer account → Profile → Addresses / Contacts

  • Click Add Contact

File:Add-contact1.JPG

  • Enter your details and save this information with Save

File:Add-contact2.JPG

Emergency Call SIP Line / SIP Trunk

If you have a SIP line or a trunk, then you have to provide the correct contact for the respective location for the emergency number routing to work properly.


Customer account → SIP lines → Location of the SIP line's user

  • Click on the pencil tool

File:Sip-line-no-location.JPG

  • Select the contact from which the emergency calls are made via this SIP line / SIP trunk.

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Emergency call peoplefone HOSTED

If you are a peoplefone HOSTED customer then you must provide emergency contact for the respective location for emergency routing.

Customer Account → HOSTED Configuration → Users → Settings

  • Click on Settings in the overview of the users

File:Hosted-settings.JPG

  • Select the contact for the right location.

File:Hosted-emergency-no-location.JPG

Identification of the location for the telephone numbers

You must provide the correct contact for identifying the location of SIP line and user.

Customer Account → HOSTED Configuration → Assign Phone Numbers → Number Block Edit 
Account → SIP Lines → Assign Phone Numbers → Number Block Edit

ATTENTION: Important for the identification of emergency calls

  • Define the contact for the identification of the emergency number

File:Hosted-configuration-numbers-assignement.JPG