Migration peoplefone Proxy Servers

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General information

By January 2019, peoplefone will be launching new versions of the proxy servers.

The new servers are «sips.peoplefone.ch» for the peoplefone TRUNK and «pbxs.peoplefone.ch» for peoplefone HOSTED. We recommend that you test the new infrastructure already now to prevent any disruptions.
File:Proxy migration.PNG

Migration

The system detects a login on the new proxy server «sips.peoplefone.ch» and «pbxs.peoplefone.ch» and migrates the SIP line within five minutes.



If a device is still orange after several minutes:

The system will detect a login on the new proxy server «sips.peoplefone.ch» and «pbxs.peoplefone.ch» and migrates the SIP line within five minutes.

Should a device still be orange after several minutes:

  • Please check if the device is registered for the new proxy

File:App wrong Proxy.PNG

Is the device green after several minutes:

  • Incoming and outgoing calls are possible

File:App good Proxy.PNG

Special Cases

A SIP line with several devices

If you have multiple devices connected to a SIP line, you must ensure that all devices communicate through the same proxy.

A provisioned phone with multiple identities

If you have multiple identities stored on your device, then you must use the same proxy on all SIP lines. Peoplefone recommends that you run a provisioned device with only one identity; exceptions are treated as special cases.

Possible scenarios you might encounter

peoplefone SIP TRUNK

 You have connected a telephone system to a peoplefone SIP TRUNK
  • If you want to test the new infrastructure, then enter the new proxy on your telephone system «Manual configuration required»

You have connected a telephone to a SIP line
  • If you want to test the new infrastructure, then enter the new proxy on your device «Manual configuration required»

If you have an app connected to a SIP line
  • The new peoplefone app is already registering on to the new proxy and will automatically complete the migration within five minutes «No action necessary»

You have connected a telephone and the new peoplefone app on a SIP line 

156/5000 If you have multiple devices configured on a SIP line, make sure all devices communicate through the same proxy (new proxy)«Manual configuration required»


peoplefone HOSTED

peoplefone HOSTED users with a provisioned phone and an identity
  • Nothing has to be done, the migration is done automatically«No action necessary»

peoplefone HOSTED users with a provisioned phone and multiple identities
  • The migration must be done manually for each user, resp. SIP line «Manual configuration, switching from (peoplefone) necessary»


Gigaset

peoplefone HOSTED with a Gigaset device
  • The proxy must be entered manually on the Gigaset terminal «Manual configuration required»

peoplefone SIP TRUNK with a Gigaset device
  • The proxy must be entered manually on the Gigaset telephone «Manual configuration required»

peoplefone Cisco Box SPA122

peoplefone Cisco SPA122 provisioned and with a single assigned identity

Nothing has to be done, the migration is executed automatically «No action necessary»

peoplefone Cisco SPA122 provisioned and with two identical identities
  • Nothing has to be done, the migration is executed automatically «No action necessary»

peoplefone Cisco SPA122 provisioned with two different identities (Phone1, Phone2)
  • The proxy must be adapted for both identities SIP lines «Manual configuration from (peoplefone) necessary»

SRTP supported phones

You will find a list of all SRTP supported phones here.